Objectives:
The program aims to arm you up with business etiquettes ------ necessary etiquettes for visiting your customers. All these subtle will indicate your respect to others; understanding reception etiquettes, you will make your customers feel at ease; having a good professional mentality and appearance, good communication techniques and behavior, with business etiquettes, the managers will gradually have a good professional qualities; understanding your self and understanding others can strengthen the team spirits, which will finally greatly enhance the personal image as well as the company image. After the training, you will get used to the requirements of etiquettes in business occasions, which will help you to achieve the results in business activities and create better economic and social benefits for your company.

Contents:
Module One: Business etiquettes:
◆ The meaning and nature of business etiquettes
◆ Principles of business etiquettes and significance of learning etiquettes
◆ Business etiquettes
◆ Module Two: occupational etiquettes
◆ Competence concepts
◆ 4 barriers in interpersonal relationship and professional’s social abilities
◆ The nature of communication
◆ Understand yourself and understand the others
◆ How to communicate effectively with your boss

Methods:
Lecturing, seminars, visits, case study and group discussion

Trainers:
Professional trainers, government officials and experts

Intended for:
Business managers, administrators, marketing personnel, secretaries and assistants, receptionist.

Contact:
Mr Xu or Mrs Chen
Tel: 63210107 Fax: 63214139
Email: simtckbc@online.sh.cn